Data Removal
What business data we hold, why, and how to have it removed
Effective date: August 23, 2026
This page explains how to request removal of information held by RemedyProof. RemedyProof is operated by MB Evelaina.
1. How to request removal
Email support@remedyproof.com from an address we can use to verify your request. Tell us what should be removed, the relevant workspace or property, and whether you are requesting removal of account data, a customer-submitted property or workspace record, or a shared evidence link. Do not include passwords, private keys, or other secrets.
2. Verification and scope
We may ask for reasonable information to verify your identity, authority, and the scope of the request. We remove or anonymize information where appropriate and technically possible. Removing a property record may remove routine observations, configuration, and public share access from the workspace, subject to the retention and audit exceptions below.
3. Exceptions
Routine monitoring history may be purged under the applicable retention schedule. Immutable evidence ledgers and the minimum audit links needed to interpret or verify an issued ledger are not promised to be deleted merely because a property or account is removed. Other information may also be retained when needed for account security, fraud prevention, legal or accounting obligations, dispute resolution, enforcement of agreements, or a necessary audit record. Provider-held records may be subject to the provider's retention and deletion processes.
4. Timing and contact
We will acknowledge and handle requests within the time required by applicable law. If you need help with a request, contact support@remedyproof.com.